Customer Service at Parkview Homes

"Ashley is nothing short of an exceptional customer service representative. Her dedication to quality customer service is very apparent. She possesses tact and patience and is always very professional, friendly and courteous. Parkview homeowners and contractors have nothing but positive comments with respect to Ashley’s job performance and gracious personality.

Ashley is a hardworking, top-performing customer service professional. We are very thankful for all the work she completed on our behalf."

Yours truly,

Steve and Marnie Ayotte

1212 Scollard Drive

Peterborough, Ontario

K9H 0A8

What is the “Parkview Experience”?

At Parkview Homes we are committed to achieving excellence in making the home buying experience a unique and valuable one for our customers. Our goal is to create exceptional living spaces, inside and out.

We are proud builders, providing homes for individuals and families for more than 25 years. Over the years we have developed a proven method of creating the ultimate “Parkview Experience” for the homeowner, to make them feel special and to ensure accuracy in the homebuilding process.

Here’s how we do it:

• Within a few weeks of purchase, our in-house Décor Centre representative will assist the purchaser in making selections to finish the home.

• Shortly after this, we prepare building plans for the home and have our Sales and Production Coordinator arrange a plan review appointment with each purchaser.

• Once the home enters the construction phase, we arrange a walk-through of the home just before drywall is installed. This allows our purchasers to view the homes progress and quality of construction.

• Finally, a few days prior to closing, we arrange a New Home Orientation with the purchaser, to present the many features and functions of their new home.

We are currently building in 7 communities throughout the city. Please come visit us, and have your own “Parkview Experience”. For more information, call 705-748-4665.

We look forward to seeing you soon!

Steve McLaren - President

Paul Dietrich - Vice President

Parkview Homes Customer Satisfaction is on the Rise

Surveys are sent out to each of our new homeowners about a month after they move in. Based on independent research conducted by Avid Ratings we have lots of interesting feedback…and the stats below make us so happy!

• Overall, (this year vs. last year) we went from 77.6 to 83.3 out of 100 in total home buying experience. This is a 13.6% increase from this year to last year.

Total home buying experience score consists of 3 factors:

1. Builder’s level of caring

2. Sales, product and service experience

3. Recommend to family and friends

• We increased the total home buying experience score from 79.4 this month last year to 90.2 this year.
• Out of 21 surveys sent out, 14 were returned – a 67% response rate between Oct. and Dec. (Note: Anything over 45% is a good return rate for surveys.)
• Based on last quarter’s performance, 92.9% of Parkview homeowners are willing to recommend us to family and friends.
  
  

Needless to say, this is all great news! We are thrilled to know that we’re making our homeowner’s happy, and we look forward to improving our customer service even more.

Susan Fenn
Sales and Production Coordinator

The Journey Through Our Office Renovation

We began our office renovation on our first day back to the office in January. It has been an interesting journey for the corporate office staff of Parkview Homes during the process. Allow me to share with you a few details about our journey…

We were temporarily located in another suite in the same building, which was very convenient and close, However, a move is still a move, whether you move 30 ft. or 30 km! It meant boxing up all items in filing cabinets, removing all items from desks and drawers, taking everything out of a very busy and productive office so it could be stripped right down to the bare walls. A lot of work went into this move and all the while business was still maintained as usual. Fortunately, we only experienced a lapse of a few hours of phone service at most…not bad at all!

Then a number of our trusted contractors went to work, very quickly and efficiently reconstructing the office. This involved removal of walls, reconstruction of our boardroom and reception area, adding a few closets and a kitchenette with a small sink (a much needed addition), revising our HVAC needs, replacing the flooring, painting the walls, installing blinds, and best of all, installing modular workstations for staff.

Six weeks later, a very short timeframe, on February 15^th, we packed up all over again, and moved back upstairs, into to our fresh new, warm and inviting office environment. Initially it was a little like organized chaos, with the boxes everywhere and staff getting settled into their new workspaces, but it was soon discovered to be well worth the small struggles we endured to create a beautiful office we look forward to coming to every day.

We haven’t reached perfection quite yet in the office as we move things into place, but can clearly see the light at the end of the tunnel in this renovation.

On behalf of all office staff, I would like to extend a warm “thank you” to the owners of Parkview Homes, Paul Dietrich and Steve McLaren, for embracing this welcome change.

Susan Fenn

Sales and Production Coordinator

Parkview Homes

Remedies for Mold & Moisture Issues

About two weeks go we had a homeowner raise a very important concern that is pertinent to all homeowners, especially this time of year...mold and moisture issues.

Unfortunately it is a common occurrence, and in recognition of this, the Canadian Mortgage & Housing Corporation (CMHC) has published a very helpful booklet “Moisture & Air – Householder’s Guide – Problems and Remedies”. This guide addresses how to control humidity levels in homes based on the outside temperatures.

This guide advises that:

1. In very cold weather, a level of 30% or lower may be needed to prevent window condensation.
2. In the winter heating season, the relative humidity should not exceed 45%.

The guide is in PDF form and will need to be downloaded or a hard copy can be ordered and delivered free of charge. It is well worth the read.

Here is the link for reference to this booklet - https://www03.cmhc-schl.gc.ca/catalog/productDetail.cfm?lang=en&cat=5&itm=37&fr=1299247008022

-Ashley Fontaine

Meet Susan, your Sales and Production Coordinator!

My name is Susan Fenn and I joined the Parkview Homes team just over a year ago.

I am the “Sales and Production Coordinator”, and am fortunate to meet all of our purchasers and work with them from the time of purchase to the completion of their new home.

I see each purchaser at three critical contact points during the exciting journey of building their dream home:

Step 1: When the blueprints are produced we arrange a meeting to review the plans and ensure the home is exactly as requested.

Step 2: Once the framing of the home is complete and electrical is installed, I meet with each purchaser to do a walk-through of their home with the site supervisor prior to drywall installation.

Step 3: Prior to closing date, once the home is complete, I provide a new home orientation. (This is my favorite part – seeing the smiles on our homeowners’ faces when they are presented with their beautiful new Parkview home!)

Everyone at Parkview Homes is dedicated to exceptional customer service. We get better each day at what we do to exceed expectations and meet the needs of our buyers.

It is a privilege to be a part of such a forward- thinking organization, where improvements in customer service and business practices are at the forefront of this successful homebuilder.

Susan Fenn

An Email From Some VERY Happy Homeowners!

Gerry and I thought we would send an email with regards to the PARKVIEW HOMES experience. At first we were a little skeptical in looking for a new home because of a bad experience with another so called local builder.

When we first met Rick we were rest assured that we would be taken care of. Rick's professionalism and his upbeat attitude made us feel right at home from day 1. Sheri at the Decor Center was a tremendous help in achieving the look that we were looking for in our townhome.

With excitement we watched the progression of the home and saw many local trades working on our home, which also put our mind at ease knowing that the work would be second to none.

Now that we are in our home, which was right on its closing date, as promised by everyone at Parkview, we would like to thank everyone involved for not only being there for questions to be answered, but quick responses to phone calls, which have been very few, the beautiful work of all the trades , as well as the site supervisors is appreciated. I am sure our experience with Parkview Homes will continue to be a postive one well into the future.

Once again thank you.
Gerry Mason and Kim Morris