Tuesday, March 22, 2011

Parkview Homes Customer Satisfaction is on the Rise

Surveys are sent out to each of our new homeowners about a month after they move in. Based on independent research conducted by Avid Ratings we have lots of interesting feedback…and the stats below make us so happy!

  • Overall, (this year vs. last year) we went from 77.6 to 83.3 out of 100 in total home buying experience. This is a 13.6% increase from this year to last year.

Total home buying experience score consists of 3 factors:

1. Builder’s level of caring

2. Sales, product and service experience

3. Recommend to family and friends

  • We increased the total home buying experience score from 79.4 this month last year to 90.2 this year.
  • Out of 21 surveys sent out, 14 were returned – a 67% response rate between Oct. and Dec. (Note: Anything over 45% is a good return rate for surveys.)
  • Based on last quarter’s performance, 92.9% of Parkview homeowners are willing to recommend us to family and friends.

Needless to say, this is all great news! We are thrilled to know that we’re making our homeowner’s happy, and we look forward to improving our customer service even more.

Susan Fenn
Sales and Production Coordinator

Monday, March 14, 2011

The Journey Through Our Office Renovation

We began our office renovation on our first day back to the office in January. It has been an interesting journey for the corporate office staff of Parkview Homes during the process. Allow me to share with you a few details about our journey…

We were temporarily located in another suite in the same building, which was very convenient and close, However, a move is still a move, whether you move 30 ft. or 30 km! It meant boxing up all items in filing cabinets, removing all items from desks and drawers, taking everything out of a very busy and productive office so it could be stripped right down to the bare walls. A lot of work went into this move and all the while business was still maintained as usual. Fortunately, we only experienced a lapse of a few hours of phone service at most…not bad at all!

Then a number of our trusted contractors went to work, very quickly and efficiently reconstructing the office. This involved removal of walls, reconstruction of our boardroom and reception area, adding a few closets and a kitchenette with a small sink (a much needed addition), revising our HVAC needs, replacing the flooring, painting the walls, installing blinds, and best of all, installing modular workstations for staff.

Six weeks later, a very short timeframe, on February 15th, we packed up all over again, and moved back upstairs, into to our fresh new, warm and inviting office environment. Initially it was a little like organized chaos, with the boxes everywhere and staff getting settled into their new workspaces, but it was soon discovered to be well worth the small struggles we endured to create a beautiful office we look forward to coming to every day.

We haven’t reached perfection quite yet in the office as we move things into place, but can clearly see the light at the end of the tunnel in this renovation.

On behalf of all office staff, I would like to extend a warm “thank you” to the owners of Parkview Homes, Paul Dietrich and Steve McLaren, for embracing this welcome change.

Susan Fenn

Sales and Production Coordinator

Parkview Homes

Monday, March 7, 2011

Remedies for Mold & Moisture Issues

About two weeks go we had a homeowner raise a very important concern that is pertinent to all homeowners, especially this time of year...mold and moisture issues.

Unfortunately it is a common occurrence, and in recognition of this, the Canadian Mortgage & Housing Corporation (CMHC) has published a very helpful booklet “Moisture & Air – Householder’s Guide – Problems and Remedies”. This guide addresses how to control humidity levels in homes based on the outside temperatures.

This guide advises that:

  1. In very cold weather, a level of 30% or lower may be needed to prevent window condensation.
  2. In the winter heating season, the relative humidity should not exceed 45%.

The guide is in PDF form and will need to be downloaded or a hard copy can be ordered and delivered free of charge. It is well worth the read.

Here is the link for reference to this booklet - https://www03.cmhc-schl.gc.ca/catalog/productDetail.cfm?lang=en&cat=5&itm=37&fr=1299247008022

-Ashley Fontaine